The Art of Difference

The Art of Difference is designed for every professional, who wants to develop his ability to manage the state of difference with his surrounding individuals. The excitement of this training is that it provides unprecedented solutions to tough communication problems, which may lead to losing relation with the counter partner .

Objective:

Advanced communication skills for salespersons and medical reps.

Outline:

•    Types of communications.
  • Factors affecting understanding.
  • Assertive communication skills.
  • Evaluate yourself.
  • Evaluate the behavior of the others.
  • Communicate assertively.
  • The Communication Process.
  • Communicating with words.
  • Non-Verbal Communication Aids.
  • Use of Voice.
  • Key Assertiveness Skills.
  • Five key Assertiveness Skills.
  • Dealing with Different Attitude.

Who Should Attend?

Every salespersons who have limited number of customers, pays regular visits to the same customer, and need to finish a deal in 10 minutes, Medical Representatives.

Accreditation:

As an optional choice, The Participant might receive international professional certificate issued by IPM – Institute of Professional Managers.